We want you to get the support you need.
FAQs
Our goal is to help you streamline, simplify and stay on track.
At Tranquility Virtual, we believe support should feel like relief, not more to manage. That's why we've designed our service tiers to offer flexibility, structure, and peace of mind, whether you need basic administrative help or full insurance and billing support.
These FAQ’s will answer most of your questions on how our monthly packages work, how we manage your hours, and what to expect once we begin working together.
What are the different types of service packages you offer?
We offer three support tiers based on your needs:
1. Administrative Support Only
Tasks like client communication, scheduling, form management, inbox help, intake setup, and more.
2. Admin + Billing Support
Includes all Admin support plus claims submission, invoicing, payment tracking, and basic billing follow-up.
3. Admin + Billing + Insurance
Our most comprehensive tier-includes all of the above plus payer outreach, benefits checks, and claim troubleshooting.
How are monthly hours managed?
Each package comes with a set number of hours per month (10, 20, or 40). We divide those hours across the month to ensure steady, reliable support.- 4-week months: Time is generally split evenly across 4 week or 5 week months: We plan for lighter weekly hours to stretch across all 5 weeks.
- Example: A 20-hour package in a 4-week month = ~5 hrs/week
We'll adapt the schedule based on your priority tasks and workflow. You'll always know where your time is going.
How do I know what tasks will be prioritized and completed?
You can assign tasks in several ways:
- Weekly: Send new tasks every Monday (or preferred day)
- Biweekly: Submit a list every other week for batching
- Rolling: Send additional tasks as needed, and we'll update you as time is used
What if I need an additional service that isn’t included in my package?
Each tier comes with a standard set of included services (see our Services page for full lists).
Outside of these, we'll evaluate custom requests based on:
- Scope and complexity
- Time available in your package
- Whether it falls under your selected tier
If it's a bigger request or ongoing need, we'll let you know if it requires:
- A custom quote
- An upgrade to a higher-tier plan
- Or, a simple add-on service price
How do I know how much of my time has been used in my package?
- Time is tracked in 15-minute increments, rounded up
You'll receive a monthly summary showing:
- Tasks completed
- Time used
- Any outstanding needs or recommendations
How do I get in contact to provide an update or quick request that needs immediate attention?
We stay in touch through:
-Quick questions and clarifications are always welcome-we believe in clear, calm communication.
- Email updates, both to and from are welcome anytime
- Optional biweekly check-ins via Zoom
What makes Tranquility Virtual different from other virtual assistants?
- Peaceful, professional partnership
- Structured but flexible scheduling
- Responsive support that feels personal
- No micromanaging needed-we take initiative
We're not just checking off tasks-we're working alongside you to make your business simpler, more efficient, and easier to manage.
Ready to start?
Once you choose a package:
1. Finalize your onboarding + contract
2. Send your task tracker or link into your system
3. Map out your first month of priorities
4. Keep the momentum going with weekly or biweekly updates
Let's build your business's support system together.